# User not active

The KeenAuth APIs return this problem type with HTTP status 403 (Forbidden).

## Problem type

| Field | Value |
|---|---|
| Type URI | `https://docs.keenauth.com/errors/user_not_active` |
| Code | `user_not_active` |
| HTTP status | 403 Forbidden |
| Title | User not active |

## Meaning

The user is blocked or pending deletion: the membership cannot be activated and federated sign-in is rejected.

## Example response

Example response body. `detail` is a human-readable English description that is not meant for end users; `instance` identifies the request.

```json
{
  "type": "https://docs.keenauth.com/errors/user_not_active",
  "title": "User not active",
  "status": 403,
  "code": "user_not_active",
  "detail": "...",
  "instance": "urn:idp:request:<request_id>"
}
```

All error codes: [Error reference](/docs/errors).